At xShellz, we strive to provide reliable managed shell services. If you are not satisfied with your purchase, we offer a straightforward refund process.
All new customers are eligible for a full refund on their initial subscription purchase within fourteen (14) days of the transaction date. This 14-day window is an unconditional period for all new service activations.
To request a refund within the 14-day window, please contact our support team. We process all requests promptly to the original payment method.
You may cancel your subscription at any time through your account dashboard to stop future billing. While the 14-day refund policy applies to the initial purchase, subsequent automatic renewals are non-refundable. Cancellation ensures no further charges will be made to your account.
Once approved, refunds are typically processed within 5-10 business days, depending on your financial institution's policies.