thatircguy
3 weeks ago

Problem with reactivating shell
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Hi,



I have a shell & the shell was expired couple of days ago. When I tried to reactivate it it gives following message -

Your shell is creating... Please be patient (or if you can't, we will e-mail you, once the process is done). If your shell is creating more than usual 5 mins, click recreate button below.Your shell is creating... Please be patient (or if you can't, we will e-mail you, once the process is done)If your shell is creating more than usual 5 mins, click recreate button

Can anyone diagnose what's the issue?

The other obvious 'solution' would be to recreate the shell but I will lose all my settings if I were to recreate shell, and I want to avoid that scenario.

Please offer a solution.
It seems to work fine on our side.
Staff StephenS    3 weeks ago
Hi StephenS,



Can you please reactivate it? I do NOT wish to lose settings so I do't want to recreate the shell, hence the request for reactivation.
thatircguy    3 weeks ago
Reactivation won't reset any settings, it will reset only if your shell is expired for 3 weeks.
Staff StephenS    3 weeks ago
Hello again, Stephen

I tried reactivating, and it still did not work. What do you think is the problem?
thatircguy    3 weeks ago
This update is for posterity -

I do not know what changed but now I can login & use my shell.
runningsloth    3 weeks ago

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